Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Property Information: Property address, lot size, home details, and photos for service quotes
• Service Details: Information about requested services, preferences, and installation specifications
• Payment Information: Billing address and payment details for processing transactions
• Communications: Records of your communications with us, including emails, calls, and messages

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process quotes, schedule appointments, and complete installations
• Communicate with you about services, updates, and appointments
• Send you promotional materials and special offers (with your consent)
• Respond to your questions, comments, and support requests
• Analyze usage patterns to improve our website and services
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With vendors and contractors who assist in providing our services (e.g., payment processors, scheduling software)
• Business Partners: With our partner GloGeeks for coordinated service delivery
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may limit some website functionality. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: To deliver relevant advertisements and track campaign effectiveness

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: